This post is especially for those who are using Ortel Communication Broadband Service. Most of the people from Odisha use Ortel Communication’s Internet Broadband Services as many of them are not aware about other Broadband Services and The Ortel Marketing Staffs push their service easily to Innocent Customers.
While taking the new connection from them they will treat you like their family members but later on their service go worst. Most of the time their connections are down and it’s very slow whether you take an Unlimited Plan or a Lease Line Service. There is no guarantee of Good Service. Their support staffs are not technically sound and they always try to push the difficulties or any complaint to other department and then you will get a SMS from them that your problem has been shorted out and your ticket Number has closed but your problem would be there as it is.
If you rarely use Internet to check your mails or you are a newbie then you won’t face any problem because it’s good to check mails for 10 to 15 mins. but if you are a Professional and work hours and Hours over net then you will notice the real problem. For 15 to 20 mins their service will be good but after crossing the 20 mins. of barrier it stops working, it will be slow down and it will take long time to load any basic site. Big file downloads are impossible with this connection.
They have no good thing to describe, the whole departments are cheaters. Let me explain why I told you this. If you don’t have an Unlimited plan just have the 5 GB or any starter plan then they will start adding false data usages to your account and within few days your Limit will be exceed and they will send a Big Bill to you, if you will ask them about this then they will start arguing with you, either you have to pay the bill and continue with their service or you have to disconnect your Broadband connection from them.
Out of 100% only 30% (approx) of their users are aware about this as they are technically sound but the rest of the people who are not having much depth in these things they never notice this and while making the payment they thought it may be their any additional service charges due to which their bill comes like this. So most of their executive will suggest you to pick the starter plan or any other plan except the unlimited plan, they will try their best to convince you that you will get much faster connection and get 99.99% up time guarantee etc…. more they sell such types of plan the chances to generating revenue through manipulation will increase but once you asked about the unlimited plan then their fuse will be down and they will tell the negative point of the unlimited plan like it will be very slow in comparison to other starter plans Blah…Blah… I am telling this from my personal experience when I had a starter plan I just used to check mails only as those days I was not working much online but at the end of the Month they will send you a Big bill so My Elder Brother always ask them why they have charged this and many time he has to visit their office in Badambadi, Cuttack to increase our plan and still continued for many times and then finally we got BSNL Broadband connection.
Me and My Brother we both are Freelance Programmers and we spent 15 to 18 hrs online as our everyday online and it’s our Bread and Butter In order to give the best service to our client we need faster and most reliable Internet connection and this will never possible if you work with the Ortel Broadband service so we have to take more connection like currently we have BSNL Unlimited Broadband Connection, Ortel Unlimited Broadband Connection, Tata Phone+ Advantage, I personally have Three 3G Mobile Broadband connections like this we have 6 Internet connections with us if one fail we switch to other so we rarely use Ortel but we pay Ortel every month without using their service.
The main reason to write this review about Ortel Communication is not only I but also 100s of other users are suffering badly from their poor service. Since last 3 weeks they have enabled annoying Popup banner ads, once you connect your Ortel connection and browse any site a Popup banner ad will comes up from the footer area and after few seconds it will go down, if by chance you will mouse hover at the footer area of the site the ad will again comes up and you will click it accidentally. So it’s very hard to work with such conditions, their advertisement codes conflict with the website coding and last time I struggled a lot with a client’s site due to their ad codes, I thought his site has been infected by any virus so I have started checking the script as I found the ad code is showing inside the website code but after researching for more than 5 hrs I found its the Gift of Great Ortel Communication for this I have scanned my PC several times in order to check whether my PC infected by any Ad-ware as I always keeps on my Anti Virus and I scan each and everything time to time and its very secured but due to this Unwanted advertisements I have suffered a lot so I have told my Brother about this and he also faced the same problem so he called them last week about this issue so their representative proudly told that they are using this ad codes and suggested us to use any popup blocker to Block this but after a deep request he told that he will forward this to the upper authority but 1 week gone nothing happened and they didn’t update us for this complain and this evening I called again to the BBSR Helpline and told about this so the person started telling the same story so I told him that their staffs are always telling the same thing and telling exactly the same this time so it’s not acceptable either you stop showing us this ads or we will cancel our subscription from you. I have explained him that if Ortel giving the service in a concession rates or giving high quality of service freely to students or any senior citizen etc… so in order to raise the fund they are showing the ads in this case this is acceptable but you guys are charging us each month for the Crap Poor service and over it instead of giving us any concession or any periodical promotional offers displaying ads which is not forgivable so instead of trying to answer me the support Guy Disconnected the Phone Line.
Not only me my other friends also facing the same problem. So if you are an Ortel user and facing any kind of problem by their service or by their staff then please find some time to drop your feedback here and we will all talk with each other and discuss about this matter and then we all will take action against this.
If by the end of this Month they won’t stop doing this then I am going to Unsubscribe their service.
UPDATE [14/12/2011 Wednesday]:
Hey Friends! I have several times Called to their BBSR Office to help us for stopping this Annoying Banner Ads But They are not Replying properly to my queries and I am getting many mails from my readers that in rural areas or in remote areas they have no other choice than Ortel and they are facing slow loading issue and maximum time down of their service over this problem a new Advertisement problem comes up so they don’t understand what to do in such cases.
So Ortel Upper Authorities and Marketing Staffs are well known about this problem and they are only the choice for many users and they can’t do anything without their service so due to this they are doing Monopoly and showing Ads whenever you will switch on your Ortel Modems, which is really not good and it’s not Professional.
Anyways In order to Deal with such type of things I have found a Good Tool for Mozilla Firefox and Google Chrome Browser [One of my Friend "Shiba Prasad Das" has suggested me this Add-On to use]. I was experimenting this Add-on from last 1 week and I found it’s very effective to stop these Annoying advertisements. So I will recommend you all to use the following Add-on in your Mozilla Firefox and Google Chrome Browser and then you will see the result.
Please Visit this Link to Get the Add-On for your Browser and don’t forget to enable the Add-On otherwise you can’t block those ads.
Mozilla Firefox Users: CLICK HERE